Privacy Policy
Last updated: January 8, 2026
1. Introduction
JGH CareerScribeAI Services, operating as CareerScribeAI ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our resume building service. We are based in Canada and operate in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information We Collect
Personal Information
When you create an account or use our services, we may collect:
- Name and email address
- Account credentials
- Payment information (processed securely through Stripe)
- Resume content you create (work history, education, skills, etc.)
- Job descriptions you analyze
Automatically Collected Information
- Device information and browser type
- IP address and general location
- Usage data and feature interactions
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide and maintain our resume building services
- Process AI-powered enhancements and job analysis
- Process payments and manage subscriptions
- Send important service updates and notifications
- Improve our services and develop new features
- Respond to customer support requests
- Prevent fraud and ensure security
4. AI Processing
Our AI features process your resume content and job descriptions to provide enhancements, match scores, and recommendations. We use third-party AI services (OpenRouter/Anthropic Claude) to power these features.
When you use AI features, relevant portions of your content are sent to these services for processing. We do not use your personal resume content to train AI models, and our AI providers have committed not to use API data for training purposes.
Your data remains yours. You can delete your data at any time, and it will be removed from our systems within 30 days.
5. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Stripe (payments), Supabase (database), OpenRouter/Anthropic (AI processing)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers or acquisitions
6. Data Security
We implement industry-standard security measures including encryption in transit (SSL/TLS), secure data storage, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Under Canadian privacy law (PIPEDA) and applicable provincial legislation, you have the right to:
- Access your personal data upon request
- Correct inaccurate or incomplete information
- Delete your account and associated data
- Export your resume data in a portable format
- Withdraw consent for data processing (where applicable)
- Opt out of marketing communications
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us at support@careerscribeai.com.
8. Data Retention
We retain your data for as long as your account is active. If you delete your account, we will delete your personal information within 30 days, except where retention is required by law or for legitimate business purposes.
9. Cookies
We use essential cookies for authentication and session management. We may also use analytics cookies to understand how users interact with our service. You can control cookie preferences through your browser settings.
10. Children's Privacy
Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us at:
support@careerscribeai.com